FAQs

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 1-3 days production time for your order to ship out; the average shipping time is 5-15 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. Please contact us if you don't have a tracking number after 7 business days.

Do you accept returns? What if there is an issue?

We offer a 100 % money-back guarantee for defective or damaged products. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense; once we have received the product, we will refund the total amount of your original purchase. Please include all names and order numbers on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You can cancel your order with no penalty! You must cancel your order before it ships. If the item has already been sent, please use our easy return system to get a full refund.